All packages and treatments need to be pre-booked to avoid disappointment.

Please note when making a reservation you are accepting the terms and conditions of Suites Hotel and Spa.

ARRIVING Please arrive 15 minutes before your appointment time. This will give you plenty of time to check in, use the restroom, and fill out the compulsory New Client Consultation Form and enjoy light refreshments at reception. Arriving late will reduce your treatment time as each session will be finished exactly on time as a courtesy to the next client.

We understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals (within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges (equivalent deductions from gift certificates or vouchers) without the opportunity to reschedule. If you have a gift voucher and do not show up for your treatment or cancel 72 hours before your treatment time, you will forfeit your voucher. We recommend that you plan ahead for your visit to our spa. We’ll be happy to answer any questions you may have about our location, parking and travel options.

REFUND POLICY – SERVICES

All our treatments are carried out by qualified therapists. If you have had a spa treatment that you are unsatisfied with please contact the spa immediately. We cannot give refunds on any treatments but we will look into your concerns immediately. We do not refund deposits however if the cancellation period was 72 hours or more we will hold it on account for you.

ARRIVAL TIMES

All timings shown in correspondence refers to arrival times and not your treatment time. Some spa reservations will begin with your treatments.

NOISE AND MOBILE PHONES

Please respect all spa guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Mobile phones are not permitted in the treatment rooms and must be kept silent or turned off when you are in the spa.

CHILDREN

For health and safety reasons and in order to maintain a peaceful, relaxing environment, children are not permitted in the spa.

CLIENT CONSULTATION FORM & HEALTH CONDITIONS

All new clients will be requested to complete a New Client Consultation Form before our therapists can perform any treatments. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Questionnaire every 6 months so that we can update our records.

AGE RESTRICTIONS

You must be 18 or over to receive treatments. We reserve the right to refuse performing treatments on any guest under the age of consent.

CLEANLINESS

In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilised and sanitised after every service and treatment.

LOSS OR DAMAGE OF PERSONAL ITEMS

We regret that we cannot be responsible for any loss or damage of personal items at the spa. Please keep your personal belongings in the lockers provided.